Return

If you purchase goods or services from us, you have the right to decide that you do not want to keep the goods for a period of 14 days from delivery or conclusion of the contract. You can then return your order without paying a fine and without giving any reason (the cost of the return is to be paid by you).
Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the contract, we will refund you the full purchase price with the same means of payment by which you paid.

Return costs

The direct costs of returning the goods are therefore at your expense. We will indicate the cost price or make an estimate if this cannot reasonably be calculated in advance. If it is not possible to return the goods by post, we will collect them from you and you will not be charged for this.

Refund

We are allowed to wait until we have recovered the goods or until you have proved that you have returned the goods, whichever time comes first.

Terms and conditions

During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you wish to be able to return the goods as described above, you may only unpack or use them to the extent necessary to judge whether you wish to keep them. If you are returning the goods, this should be done within the original packaging, with all delivered accessories and in the original condition and packaging and taking into account our instructions mentioned before.
 

 

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